Often we do not find an urge to give our clients and readers a glimpse into the way we do things. Our preoccupation is with the best solution for their pressing needs. On this occasion, we happen to have the same pressing needs as them, and that calls for the provision of a solution that worked in our case. Recommending something you already use, which is producing a great result, may seem like bragging but it is a wonderful, humble, and useful thing to do. Without further ado here is the solution we have about our booking experience and its benefits to our business. Read on carefully as these insights might help to make your business succeed too.
Let Employees Have the Most Efficient Work Environment
Employees play an important role in helping a business achieve its goal. We noticed our staff became most happy after the business adopted a philosophy of using the most efficient route of doing most things. At first, it meant a lot of abrupt changes. For instance, we would not let all of us go to lunch at the same time. It was not efficient compared to the option of people going to lunch break in turns so that there was always someone keeping the house in order.
Moreover, doing this allowed people to actually plan their schedules, do the most work when they are most energetic and then take a break. The method also ensured that staffs in the different department worked according to their workloads rather than the time they needed to go for lunch. You should try it on your company schedules.
Use Customized Tools
Nowadays we use OnSched’s appointment API for our bookings flow, and we realize it made more sense than what we used previously. The customization meant that a somewhat universal software infrastructure software become a personalized system fitting the unique needs of our business. Staff members loved it and became more cooperative and supportive of the venture. They contributed new ideas for further modifying the API solution to suit our needs and serve our customers best. In this regard, the use of customized tools should be part of your priority. After all, customers are willing to pay more for bespoke options.
Act Rather Than React to Situations
In the past, we would react to a situation and end up in a panic mode. The mood in the business was akin to one you would find in a war zone. Reaching customers was like going to war because of deadlines, complaints, and many other negative things. We sat down and decided enough was enough. After that, we came up with a few rules about what we could do and not do. We ensured that our booking flow API reflected the changes. Employees had decisions they could make on their own and those that required higher authority. After that, concerns reduced dramatically. Our customers were understanding because we were honest about it. Moreover, the deliberate actions, such as calling beforehand instead of waiting for a complaint to arise before calling, meant that they trusted the brand and made more orders. All these would be possible had we not switched to OnShed’s appointment API.